Introduction
This Privacy Policy describes how tna W rna ("we", "our", "the Service") collects, uses, and protects information about visitors and customers of tnawrna.com.
By using the Service, you agree to the practices described here. If you do not agree, please do not use the Service.
1. What We Collect
We collect the following categories of data:
1.1 Automatically Collected (every visit)
- IP address and approximate location (country, region, city) derived from it
- Browser type, operating system, and device type (mobile / desktop / tablet)
- Preferred language and timezone
- Referrer — the URL of the page that brought you here
- UTM campaign parameters if you arrived via a marketing campaign
- Pages visited on our site and the time spent on each
- Session identifier stored in a long-lived cookie to recognize return visits
1.2 Provided by You
- Account details (name, email, phone number) when you register
- Order details (shipping address, payment method) when you place an order
- Messages you send via our contact form or chat
1.3 Through Third-Party Tools (only with your consent)
- Google Analytics 4 — aggregate behavior data (no PII)
- Microsoft Clarity — session recordings and heatmaps (clicks, scrolls; no keystrokes, no form values)
- Meta Pixel, TikTok Pixel, Snap Pixel — ad attribution and retargeting
2. Why We Collect It
- To operate and improve the Service (debugging, performance, UX)
- To understand traffic sources and content effectiveness
- To detect and prevent abuse (bots, fraud)
- To deliver and measure the effectiveness of advertising campaigns
- To respond to legal obligations under Egyptian and applicable international law
3. Cookie Consent
When you first visit our site, you will see a cookie banner. Until you click Accept:
- We do collect server-side analytics (IP, country, device) — this is necessary to run the site
- We do not fire third-party trackers (GA4, Clarity, Pixels)
You may withdraw consent at any time by clearing your browser's site data for tnawrna.com.
4. Data Retention
- Visitor logs (IP, location, device): retained for 365 days, then automatically purged
- Account and order data: retained as long as your account is active, plus statutory periods required by tax and consumer-protection law
- Third-party trackers retain data according to their own policies (linked below)
5. Your Rights
Under Egyptian Personal Data Protection Law No. 151 of 2020 and similar laws (GDPR if applicable), you have the right to:
- Access a copy of the personal data we hold about you
- Correct inaccurate data
- Delete your data ("right to be forgotten")
- Object to processing for marketing purposes
- Withdraw consent for tracking at any time
To exercise any of these rights, contact us at privacy@tnawrna.com. We will respond within 30 days.
6. Data Security
We use HTTPS for all traffic, hash passwords with bcrypt, and isolate sensitive data with access controls. No system is 100% secure, but we apply reasonable industry-standard practices.
7. Third-Party Service Privacy Policies
8. Children's Privacy
Our Service is not directed to children under 13. We do not knowingly collect data from children. If we learn we have, we will delete it.
9. Changes to This Policy
We may update this Policy from time to time. Material changes will be notified via a banner on the home page. The "Last updated" date below reflects the most recent revision.
10. Contact
For any privacy-related question or request:
Last updated: 14 May 2026
