Q: I'm a complete beginner. Where should I start?
A: We recommend our Starter Kit bundles or self-watering pots with seeds. They include everything you need plus an illustrated guide.
Q: Do I need experience to use a hydroponic system?
A: No! Our entry-level hydroponic systems are designed for beginners. Most include a step-by-step setup guide and our team is available for free consultation.
Q: How long does shipping take?
A: 2-4 business days within Egypt. International shipping varies by region.
Q: Is shipping free?
A: Free shipping on orders over 500 EGP within Egypt.
Q: How often should I change the water in a hydroponic system?
A: Every 2-3 weeks for most home systems, or when nutrient solution drops below the marked level.
Q: What if my plant dies?
A: Don't worry โ gardening is a learning journey. Contact our support team and we'll help diagnose what went wrong.
Q: What's your return policy?
A: 14-day return window for most items. See our Refund Policy for full details.
Q: Do products come with a warranty?
A: Yes โ electronic items (sensors, lights, pumps) include a 1-year manufacturer warranty.
Q: Do you offer bulk discounts?
A: Yes! Our Enterprise Solutions include special pricing for schools, restaurants, hotels, and offices. Contact us for a quote.
Q: Can you install systems on-site?
A: Absolutely. We provide installation, training, and ongoing maintenance for institutional clients.
